TERMS & CONDITIONS
Use of ticket
1.1 The ticket is issued to you for your personal use only. You may not sell or otherwise transfer the ticket to others if prohibited by law, exploit the ticket commercially or non-commercially or use it for promotional purposes, competitions or campaigns.
1.2 Any ticket obtained in breach of clause 1.1 shall be void and all rights conferred by such ticket, including the right of entrance, shall be immediately rendered void and withdrawn. The venue shall have the right to confiscate such a ticket, to deny access to the ticket holder, or to reject anyone who has used such a ticket to gain access, without having any obligation to refund the purchase price to you.
1.3 Tickets are only refundable if you purchase the Protect My Tickets Insurance when purchasing your tickets. This will only cover you if the event is cancelled, rescheduled or if you want a refund 4 weeks prior to the date of the event.If the reschedule date works for you then there will be no refund available. The full value of the ticket less any booking fees will be refunded.
There will be no refunds for sickness or if you are unable to make the event for any reason
Refunds for cancelled events will be processed within 10 working days of the refund request.
Refunds for rescheduled events will be given up to 14 days before the rescheduled event.
Please Note, if you have received a rescheduled event email with a specific date to apply for your refund then that is the date applicable to that event.
With regards to rescheduled gigs, we will always try but cannot guarantee ticket holders notification of the rescheduled date. Please monitor the website for information.
We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.
Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
Venue management reserves the right to refuse admission and may conduct security searches on entry.
You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer, this is outside of our control.
Any ticket holder will be asked to leave if they bring in their own alcohol or food
The event organiser or venue management accepts no responsibility for any personal property.
Ticket holders consent to filming and sound recording as members of the audience.
All of these terms and conditions are governed by English law.
We reserve the right to cancel any tickets we believe to have been purchased fraudulently.